Visual Mash

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FAQ

  • How do I make a purchase from Visual Mash

    Our checkout system is fast and easy.

    1.Add items to cart by clicking 'Add To Cart'  - Your items will be listed in the mini cart for quick reference.

    2.Click the shopping cart link and check the contents. Tip: If you hover over the product name you will get a pop-up preview.

    3.Enter the email address you wish your downloads links to be sent to, read the licence and terms and conditions and confirm you have done this by ticking the appropriate box.

    4.Click the payment link. Please carefully read any special notes regarding the different payment systems.

    5.You will be redirected to PayPal or Google so you don’t have to share your personal information with us. Enter your details, if you have an account with Paypal or Google you only need to enter an email and password and click Pay.

    If you are a business user and you wish to have your details included on a VisualMash headed purchase order then there is an extra step required after Step 2.

    2.1.Check the appropriate box, enter the details you wish to appear on the purchase order, this can then tie up with the invoice you can get from Paypal or Google.

    You will receive and email with download id's and links to the Visual Mash download page. If you click the links in the email (or copy and paste the ULR into your web browser) you will be taken to the downloads page and your unique download id will be automatically entered for you. All you need to do is click the 'Start Download' Button. Or if you prefer you can manually enter the download id you receive into the download page and click 'Start Download'.

    If you have completed the payment process and have any problems downloading our products please contact us. To speed up this process please include you payment transaction ID provided by PayPal or Goggle.

  • I Have Made A Payment, What Happens Next

    • Once you complete the payment proces within minutes you should receive an emailed with your unique download ID's. If You Don't Receive An Email Please Check Your Junk Or Spam Email Folder. If an 'e-cheque' is used this can take up to 5 days to clear, PayPal uses e-cheques' if your registered card has expired or if there's a problem with your PayPal account. If you use an e-cheque in error and desperately need the visuals in a hurry we recommend you correct the payment isue and re-create a new order.
      You can then email us to request the termination of the e-cheque proses.
    • You will get access to download the video clip you have purchased a licence for. This will be a high resolution version without the watermark embedded into the video clip.
    • When you receive the email with download id's and links to the Visual Mash download page, if you click the links in the email (or copy and paste the ULR into your web browser) you will be taken to the downloads page and your unique download id will be automatically entered for you. All you need to do is click the 'Start Download' Button. Or if you prefer you can manually enter the download id you receive into the download page and click 'Start Download'.
    • If you have completed the payment process and have any problems downloading our products please contact us. To speed up this process please include your payment transaction ID provided by PayPal or Goggle.
  • How do I download from Visual Mash

    If You Have Not Receive An Email from Visual Mash with "Visual Mash - Download-Info" in the subject line Please Check Your Junk Or Spam Email Folder.

    In the downloads email from Visual Mash you will have own unique download id's for each download option, these link to the Visual Mash download page, if you click the links in the email (or copy and paste the ULR into your web browser) you will be taken to the downloads page and your download id will be automatically entered for you. All you need to do is click the 'Start Download' Button. Your web browser should then start downloading the file to your downloads folder on your computer.

    If you prefer you can manually enter the download id you receive into the Visual Mash download page and click 'Start Download'.

    If you have completed the payment process and have any problems downloading our products please contact us via the contact us link in the main menu.
    To speed up this process please include you payment transaction ID provided by PayPal or Goggle.

  • How do I Download Free Content from Visual Mash

     

    1. Add the visual(s) to the cart (no purchase necessary).
    2. Go to the Checkout / Shopping Cart, Submit any discount codes. 
    3. Check the cart total has discounts applied. If total is zero (£0) you will NOT be redirected to the payment processor.  
    4. Check out by clicking on the PayPal button in the shopping cart. If there's no outstanding balance you will Not be redirected to payment processor. You should instead see a Thank You page stating your order has been successful.
    5. Check your email for download links.

    Go to Shopping Cart

    See our free visuals Click Here

     

    Read more...
  • When I make a purchase what do I get?

    • When you make a purchase from Visual Mash, you are purchasing a public performance 'Royalty Free Licence' to use and manipulate the Video Clip in your live performances. More information on this licence can be found under the ‘Legal info’ tab
    • You will get access to download the video clip you have purchased a licence for. This will be a high resolution version without the watermark embedded into the video clip.
    • When you receive the email with download id's and links to the Visual Mash download page, if you click the links in the email (or copy and paste the ULR into your web browser) you will be taken to the downloads page and your unique download id will be automatically entered for you. All you need to do is click the 'Start Download' Button. Or if you prefer you can manually enter the download id you receive into the download page and click 'Start Download'. 
      For more information on downloads please see 'I Have Made A Payment, What Happens Next'. 
  • Do you have a Newsletter?

     

    We did have a news letter but stopped this as we felt social networks like Facebook and Twitter are a good way to reach our users and you don't have to share your personal details with us.

    This way you can interact with us when it’s convenient for you.

    We recommend using Facebook and but can also be found on twitter, MySpace and other major networking sites. Search these sites for Visual Mash or VisualMash (one word).

    Special promotions and offers (when running) can be found on these networking sites so linking with us is recommended.

    If you wish to receive our promotions in your Facebook news feed just click the Facebook 'Like' link and log into Facebook (if you are not already loged in) Simple :o)

    Click the Facebook 'Like' link or follow us on Twitter to connect with Visual Mash


    Follow Visual Mash on Twitter


  • Can I open a User Account with VisualMash?

    Currently we don’t offer public user accounts, however this is something we will considering introducing if we get enough requests. If this is something you would like to see supported on Visual Mash please drop us a note. The reason we decided against user accounts is because we felt it’s not necessary. For most users an account would increase the time needed to spend on our site. Making users have accounts on sites like Visual Mash is generally a marketing strategy. Sites that make you purchase credit can be handy for business users, we do offer a credit system, however you will need to contact us for details.

    Any visitors to our site that wish to be connected to Visual Mash can do so via the social networking links on our site. This way you can interact with us when it’s convenient for you.

    We recommend using Facebook but can also be found on twitter, MySpace and other major networking sites. Search these sites for Visual Mash or VisualMash (one word).

    Special promotions and offers when running can be found on these networking sites.

    You can visit the Visual Mash Facebook page or Twitter page from the links on Visual Mash site.

    Our checkout system has been made fast and easy.

    1.Add items to cart.

    2.Click the shopping cart link and check the contents.

    3.Enter email address, read the licence and terms and conditions and confirm you have done this by ticking the box.

    4.Click the payment link.

    5.You will be redirected to PayPal or Google so you don’t have to share your personal information with us. Enter your details, if you have an account with Paypal or Google you only need to enter an email and password and click Pay.

    If you are a business user and you wish to have your details included on a VisualMash headed purchase order then there is an extra step required after Step 2.

    2.1.Check the appropriate box, enter the details you wish to appear on the purchase order, this can then tie up with the invoice you can get from Paypal or Google.

    You can use a credit card with Paypal or Google to make a one off payment and are not obliged to open an account with them.

    Not offering user accounts is not great from a marketing point of view but feel this is much more considerate to users, their privacy and personal details and we still offer a very fast checkout, as well as an option to connect with us should you wish.


    Click the Facebook 'Like' link or follow us on Twitter to connect with Visual Mash 

    Follow Visual Mash on Twitter


  • Why do I get so many Download options, What's the difference?

    Each product (video clip) can have anything up to 6 downloadable versions.
    Depending on the system used to play the video file(s) will affect what file(s) you download.
    1. You may have a choice of video resolution 1920x1080 and 1280x720 or  1024x768 and  640x480 
    2. You may have a choice of frames per second (fps) 60fps or 30fps (if fps is not at the end of the file name then this will be 30fps file) – Best is 60fps if your system supports this. 60fps will give you smoother playback particularly if the video file is slowed down. Not all systems support 60fps or cope very well playing it back.
    3. You may have a choice of ‘Alpha Channel’ Support, this is commonly denoted by a ‘+’. Alpha Channel is also known as ‘Pre Keyed’ The background layer is transparent or semitransparent so handy when played over the top of another video file. Not all systems support Alpha Channel this or cope very well playing it back.
    Files with Alpha (+) use ‘Quicktime – PNG’ file format - High Quality, recommended for use when converting to other formats. It is unlikely your system will smoothly playback this version.
    Files without Alpha use ‘Quicktime - Photo JPEG’ file format
    Read more...
  • What resolutions do you support? Do you support other resolutions or aspect ratios?

    Download options for most VJ Loops are:
    1024x768 (4:3) 
    640x480 (4:3)
      
    1920x1080 (16:9)
     
    1280x720 (16:9) 
    File types are Quicktime Photo JPG and Quicktime PNG with alpha channel support. 
    Quicktime PNG's are very high quality and recommended if you intend to render to a different file format.
    Please check the product page for download options of individual clips. 
    If you require a file on our site to support alpha, resolution or aspect ratio and the format is not available for download please get in touch. If we can help we will.
  • What is an Alpha Channel?

    The alpha channel is transparent or semi transparent pixels in the video file.
     
    Please see blog.visualmash.com and search 'alpha channel' for more info.

  • Playback is not smooth.

    If you are using a file ending with a '+' symbol it is unlikely you will get smooth playback.
    Read more...
  • What is a good VJ codec / file format?

    QuickTime PhotoPNG and QuickTime PhotoJPEG gives good results when VJing.
     
    Please see blog.visualmash.com and search for 'Codec' for more info. 
  • Do you create custom Video Clips or Customise existing Video Clips on Visual Mash?

    Yes we do.
    Please get in contact with us.
    We have clips created that have not been uploaded, if its something like a change of colour or speed we may already have created this.
    We don’t upload every variant we make. 

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